Made to order, so please choose carefully
Every Maud Moon canvas is printed, stretched and framed after you place your order. Nothing is picked off a shelf. That means we cannot accept a return simply because you changed your mind about the piece or the size, and we would rather say that plainly here than hide it at checkout.
Take a moment with the room photographs on each product page, and with the size guide that shows all three sizes drawn to scale on a wall. That is the easiest way to judge scale before you order.
Damaged or faulty, we replace it
If your canvas arrives damaged, or there is a printing fault, we will replace it free of charge. No return shipping, no argument.
Send us a photograph of the piece and of the outer box within 14 days of delivery and we will put a replacement into production the same working day.
Wrong item
If you received a different work or a different size to the one you ordered, that is on us. Send a photograph and we will ship the correct piece and tell you what to do with the wrong one.
Cancelling
You can cancel for a full refund as long as your order has not entered production. Production usually starts within a few hours, so write to us as soon as you can.
Your statutory rights
Nothing here limits the rights you have under consumer law in your own country. Under EU distance selling rules, goods made to the consumer's specification are generally exempt from the standard cooling off period, which is the basis for the policy above. If you believe your situation is different, write to us and we will look at it properly.
How to reach us
Email hello@maudmoon.com with your order number. We answer within two working days.